AI-Driven Customer Care Analytics for Call Centers

Replace manual data analysis with AI-based customer care analytics

Set up omnichannel cloud contact center to drive better customer experience with Amazon Connect

Custom Solutions We Can Develop for You

We provide services that help you deliver impactful solutions and make your call center more efficient.

Customer Care Call and Text Analytics

Make use of Artificial intelligence solutions for call centers. Analyze customer data to create better customer experience strategies. Using well-rounded call and text analytics, you can understand how customers feel at the moment, rate your services and what you can do to upscale them.

Using customer care speech analytics, you can easily measure customer’s emotions:

Speaker classification & identification
Tone identification
Deescalation identification
Sentiment analysis
Empathy/confidence/politeness check
Speaking-Clearly check
Customer satisfaction measure
Problem/next steps identification

Smart Contact Center with Amazon Connect

Make your call center technology-driven with Amazon Connect implementation. Let us implement and tune it in according to your needs for better customer service and operational efficiency.

Implement and maintain Amazon Connect call center solutions
Migrate your call center to Amazon Connect
Integrate your call center with 3rd party tools
Develop, deploy and manage complex call center solutions

Why Integrate Amazon Connect for Call Center?

Telephony, omnichannel, automation

Contact center automation: trusted telephony providers, high-quality audio, web and mobile chats, omnichannel outbound campaigns and simplified task management in one place.
Agent experience

Agent capabilities rolled into one: task management, skill-based routing, customer data and workforce schedules. Efficient case management for customer issues tracking and handling with care.
AI & Machine Learning

Real time customer troubleshooting with relevant content recommendations, caller authentication and fraud risk detection, and sentiment analysis. Detailed call summarization and follow-up thoughts.
Forecasting, capacity planning & agent scheduling

Accurate short and long term contact forecasting for better operational efficiency optimization and smart resource planning. Meeting scheduling and insights on agent staffing and capacity.
Setup, administration & reporting

Self-service and flow builder for automated customer experiences, real-time and historical analytics for faster decision-making and better agent productivity. Call recording for employees performance review.

Want to improve customer satisfaction in your call center? Develop best-of-breed AI call center solutions.

Certificates

Mindsmap AI is a certified AWS Partner. We have certifications that qualify our skills, knowledge and expertise.

Benefits of AI Call Center Solutions

Empowering call centers with artificial intelligence to improve customer satisfaction.

Advanced Customer Care

Take the power of AI to improve your customer care and deliver quality services.
Reduced Agent Overload

Leave mundane tasks for AI and let your agents handle complex specialized interactions.
Work Automation

Make your business tech-driven to optimize internal processes and increase productivity.
Deep Customer Insight

Give your agents full visibility of customer feedback, metrics, and previous customer experiences.
Improved Call Wrap-Up

Enable your agents to make notes and faster wrap-up with speech-to-text transcripts.
Reliability and Call Quality

Leverage AI to minimize downtime and ensure quality for inbound/outbound phone calls.
More Loyal Customers

Optimize workforce management and boost customer engagement to retain customers.
Scale Up or Down Instantly

Serve your customers 24/7 with no wait regardless of call volumes and staffing challenges.

Ready to Transform Your Business?

Want to lower costs, be more agile, and get to market faster? Our custom AI solutions will enable your call center
to reduce errors, improve CX, and drive efficiencies in your business.

Get started!

We are a trusted partner

We leverage high-level technical experience and proven development processes to ensure profitable outcomes.

Experts in AI

We help you think intelligently and bring you the benefits of Al to ensure better business automation and operational efficiency.
Reliable AWS Vendor

Need a reliable AWS provider? We have the knowledge, expertise, and certifications to guide you through your project.
Top Quality

We provide high-quality solutions to our clients by making continual improvements in our processes and service delivery.
Industry Agnostics

With 150+ completed projects, we have worked across different verticals and businesses operating in niche markets.

Ready to collaborate?

Drop us a line

Frequently Asked Questions

Mostly, AI is automation. AI helps automate time-consuming tasks and empower agents with tools for faster and more efficient customer service.
AI-powered customer service tools automate monotonous tasks, cut costs and level up the whole customer experience.

Here’s how AI is beneficial to customer care:
- Customer data collection and analysis
- Chatbots and smart AI assistants
- Sentiment analysis
- Advanced analytics
- Call summariztion, etc.
AI customer care solutions can help enrich customer experience through the following:
- Efficient task management
- Predictive routing
- Sentiment analysis
- Fraud risk detection
- Call follow-ups
- Administration and reporting, etc.